OCS 2007 R2 New feature

What is new for OCS 2007 R2

* New Call Delegation Feature

The new Call Delegation feature in Office Communications Server 2007 R2 enables managers to delegate phone-call handling to one or more administrative assistants or other delegates. When a delegate answers a call, the manager is notified that the call has been answered, along with the name of the delegate who answered.

* New Team Ring Feature

The new team ring feature in Office Communications Server 2007 R2 makes it possible to forward incoming calls to a defined team. When a team receives a forwarded call, each member’s phone rings, and all members can see who forwarded the call. When a team member answers the call, the phones of all other members stop ringing.

The team ring feature is essentially a call-forwarding option that the team leader configures in Office Communicator 2007 R2. In the Call Forwarding Settings dialog box, the leader can set up a team, add members, and configure how calls are forwarded to other team members.

* New Response Group Service

Office Communications Server 2007 R2 Response Group Service enables administrators to create and configure one or more small response groups for the purpose of routing and queuing incoming phone calls to one or more designated agents. These response groups can be deployed in departmental or workgroup environments and in entirely new telephony installations.

* New SIP Trunking Support

Office Communications Server 2007 R2 simplifies and reduces the cost of deploying Enterprise Voice by enabling an enterprise to connect its voice network to a service provider offering Public Switched Telephone Network (PSTN) origination, termination, and emergency services.


* New Group Chat Feature

Office Communications Server 2007 R2 Group Chat enables users to engage in persistent, ongoing IM conversations. Group Chat differs from group IM in that the latter is not persistent. After a group IM session has ended, its state is lost. With Office Communications Server 2007 R2 Group Chat, however, the conversation persists, along with all IM, files, Web links, and other associated data.

* New Desktop Sharing Feature

Desktop sharing enables users to transmit a view of their desktop to others. Office Communications Server 2007 R2 introduces a Web-based client to enable users to initiate desktop sharing during any Web conference that is hosted by the server. The desktop sharing client is based on and integrated with the 2007 R2 release of the Microsoft® Office Communicator Web Access client.